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Your Guest’s Experience: Learning Through A Hospitality Management System

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Your Guest’s Experience: Learning Through A Hospitality Management System

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byAlma Abell

Of the most important aspects of the hospitality industry is customer service. This is more than just having a beautiful hotel and great front desk service; it extends to each and every aspect of the guest’s stay and ever interaction with each member of the staff from the valet to the hotel manager. Tracking this has never been easier with the development of fully customized hospitality management system programs.

Collecting Data

[youtube]http://www.youtube.com/watch?v=9LSnINglkQA[/youtube]

One of the most important features of any hospitality management system software package is the ability to collect the data that is relevant to your specific needs. As a manager there are specific areas that you want to be able to focus in on to ensure that your guests have the most positive experience in your hotel.

Issues you may want to collect data on include tracking times to check-in, to get into the room or the access services offered by the hotel. By tracking these issues you can establish parameters or performance levels and then measure how effectively these performance levels are maintained across and between hotels.

Set Action Plans

Having a plan to keep increasing your business is another aspect of a top hospitality management system. From the data collected you can set action plans for improvement or correction, and then monitor and track how effectively these plans are implemented and the results obtained from the new plans.

Action plans may also identify new systems or techniques that can be used to increase the efficiency and effectiveness of a particular aspect of the hotel. This could include everything from increasing the performance of housekeeping services to setting up routine maintenance and repairs that cut down on emergency calls from guests.

Not only will a hospitality management system allow you to set up action plans to correct areas of poor performance, but you can also use it to integrate and share customer feedback, allowing employees to see how their actions make a difference to the experience of the guest.

The results of using a hospitality management system are a more effectively functioning hotel. This, in turn, translates into higher guest satisfaction and increasing brand loyalty by guests. For managers of chains or multiple hotels in different cities, having this all at your fingertips in one easy to use program is a true breakthrough in management possibilities.

Our hospitality management system programs can be fully customized to meet your needs for a single hotel or an international chain. To learn more go to www.steton.com and Request for a Demo

  • 10 Apr, 2021
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  • Strata Management

Ontario Votes 2007: Interview with Family Coalition Party candidate Ray Scott, Algoma-Manitoulin

Tuesday, October 2, 2007

Ray Scott is running for the Family Coalition Party in the Ontario provincial election, in the Algoma-Manitoulin riding. Wikinews’ Nick Moreau interviewed him regarding his values, his experience, and his campaign.

Stay tuned for further interviews; every candidate from every party is eligible, and will be contacted. Expect interviews from Liberals, Progressive Conservatives, New Democratic Party members, Ontario Greens, as well as members from the Family Coalition, Freedom, Communist, Libertarian, and Confederation of Regions parties, as well as independents.

Retrieved from “https://en.wikinews.org/w/index.php?title=Ontario_Votes_2007:_Interview_with_Family_Coalition_Party_candidate_Ray_Scott,_Algoma-Manitoulin&oldid=1052031”
  • 6 Apr, 2021
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The Theory Of Plumbing Explained

By James Copper

To become a plumber requires training. That probably comes as no surprise. Even those of us who know little of what plumbers do, know that they have to have a great handle on what theyre doing

To become a plumber may mean as much time and training as a three or four year degreed course or technical school training, or it may mean a formal or informal apprenticeship. It may mean both. While there is a great deal of variety in the training involved to become a plumber, one thing is sure. You have to learn how to become a plumber. You cant, like some innate skills, just start doing it and learn as you go along. Were you to do that someones plumbing would suffer as a result.

Here are some of the training programs you should consider if you want to become a plumber.

[youtube]http://www.youtube.com/watch?v=UmtVP5Glv9s[/youtube]

The first is a course offered in the United Kingdom as a two day weekend event for those who think they want to become a plumber but want to make sure without endangering their current occupation.

The course is held Saturday and Sunday from 10am until 4pm with a half hour lunch break. The cost is 351.33 including taxes, or approximately 700 US. Those who take the course may not actually want to become a plumber. They may be folks who want to learn some basic do it yourself plumbing skills for their own residential use. A gourmet buffet is included in the fee.

The first part of this two day introduction into the plumbing world involves theory. To become a plumber you must have an excellent handle on this theory. The training is divided up into seven distinct categories. The first category is the general overview and history of the plumbing industry. Now is when youll learn about those who wanted to become a plumber in past decades and centuries. Youll learn not only about the plumbing world as a whole but also about the related agencies and governing bodies and the paths you can take in your quest to become a plumber.

Chapter two is an exploration of the basic principles of plumbing. Youll learn about the basic scientific applications of plumbing. One thing thats important to know about your effort to become a plumber is that while it doesnt require extensive upper-level math skills it does require some familiarity with basic science such as physics and chemistry.

Cold water supply is the subject of the third chapter, and hot water supply the subject of the fourth. Youll look at residential water supplies, hot water systems and combination as well as Y plan boilers. The next chapter will teach the basics of the various heating systems, without which you cant become a plumber. Youll learn about the primary types of residential central heating, after which youll study the chapter on bathroom installation, such as the bathtub, shower, sinks and toilet installations, maintenance and repair.

The final theoretic session in your quest to become a plumber is the question and answer session, in which you ask instructors whatever you want to know.

About the Author: James Cooper is a writer for

newcareerskills.co.uk/become-a-plumber.htm

where you can learn how to

become a plumber

Source:

isnare.com

Permanent Link:

isnare.com/?aid=191602&ca=Career

  • 5 Apr, 2021
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  • Software And Web Development

Crosswords/2005/February/1

Tuesday, February 1, 2005

Feel free to use the Wikimedia sites to solve our Wikinews crossword (Please do not fill it out online as it would spoil it for other people, print it out and fill it in at you own leisure!)

If you like, you can follow the instructions on Crosswords/Across Lite to download and solve today’s crossword on your computer.

Today’s crossword in Across Lite TEXT format (warning – contains answers!).
< Yesterday’s crossword.

Contents

  • 1 Quick crossword
  • 2 Across
  • 3 Down
  • 4 Yesterday’s crossword
Retrieved from “https://en.wikinews.org/w/index.php?title=Crosswords/2005/February/1&oldid=515782”
  • 1 Apr, 2021
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South African apartheid assassin Eugene de Kock granted parole

Saturday, January 31, 2015

South African Justice Minister Michael Masutha yesterday announced he is granting parole to Eugene de Kock, an apartheid-era assassin who has spent twenty years in prison.

After South Africa’s first democratic elections in 1994 de Kock was arrested and subsequently detailed his actions to the nation’s Truth and Reconciliation Commission (TRC). As head of a police ‘counter-insurgency’ unit de Kock took responsibility for murdering and torturing dissidents opposed to white-only rule. His methods included bombings, shootings, and stabbings and he operated internationally and at home. His revelations earned him the nickname “Prime Evil”.

The TRC granted de Kock immunity for most crimes in exchange for his testimony. He was charged with remaining offences, not covered due to limits in TRC power, and in 1996 jailed for life for six murders. Additional convictions include kidnap and attempted murder. He received an additional 212-year term for those crimes. The TRC could only grant immunity where the offence was a human rights violation and the offender gave a full confession.

During his TRC testimony de Kock accused police commanders of ordering murders including those of African National Council (ANC) members. In a 2007 prison interview he said FW de Klerk, the last white President, had hands “soaked in blood”. De Klerk denies de Kock’s allegations he ordered individual murders.

It’s mixed feelings, which is something we’ve gotten used to as South Africans

In the early nineties de Kock teamed up with anti-ANC party Inkatha to arrange violence within black communities. Internal conflict killed 12,000 in the wake of future President Nelson Mandela’s release. Mandela wrote of fearing “a hidden hand behind the violence[…] attempting to disrupt the negotiations”, by orchestrating the clashes in Natal and Transvaal. He was referring to upcoming elections and a transfer of power away from white rule and apartheid.

Masutha said de Kock was being released “in the interest of reconciliation and nation building”. The date, location, and terms are to remain secret.

Reaction from his victims is varied.

Murder victim Glenack Mama’s widow Sandra welcomed the release. She said to a BBC reporter “I think it will actually close a chapter in our history because we’ve come a long way and I think his release will just once again help with the reconciliation process because there’s still a lot of things that we need to do as a country”. She said “He got the instructions from the top and they [more senior officials] got away with it[…] they’re amongst us today and one man is taking the fall”.

I pray that those whom he hurt, those from whom he took loved ones, will find the power within them to forgive him

Eddie Makue said to The Associated Press the release stirred up “mixed feelings, which is something we’ve gotten used to as South Africans”. He was a South African Council of Churches employee in 1988 when de Kock bombed their headquarters. Jane Quin said she was “terribly disappointed” and he should never be released. Her sister Jacqui Quin was murdered in Lesotho in 1985 by de Kock.

TRC chairman Archbishop Desmond Tutu said “I pray that those whom he hurt, those from whom he took loved ones, will find the power within them to forgive him.” He said the release would not be universally welcome but is nonetheless “to our collective credit, as people and as a nation.” Tutu called it “an indictment on our government” that apartheid officials who did not co-operate with the TRC had evaded prosecution.

Whilst in prison de Kock has assisted the recovery of his missing victims’ remains. Remorse and his help to the Missing Persons Task Team were cited by Masutha as reasons to release him, which was initially decided against last July. “[H]is key role has been to introduce us to other former security police who can assist with finding others,” said Task Team leader Madeleine Fullard. Fullard said de Kock had also directly assisted in retrieving two bodies. “He certainly feels lives were wasted for no reason”, she added, describing a meeting with him at one ANC victim’s grave. “He seemed to be quite stressed.”

Masutha also announced yesterday the rejection of a parole application by apartheid killer Clive Derby-Lewis, an ex-MP. Derby-Lewis is serving life for murdering popular South African Communist Party leader Chris Hani. Hani also led the ANC’s militant division. His killing in 1993 sparked rioting. Derby-Lewis sought parole because he has lung cancer. Masutha said in rejecting the application that Derby-Lewis was remorseless.

Retrieved from “https://en.wikinews.org/w/index.php?title=South_African_apartheid_assassin_Eugene_de_Kock_granted_parole&oldid=3804015”
  • 30 Mar, 2021
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Jewelry For Women: Locket Watches For Women

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Jewelry For Women: Locket Watches For Women

by

Giselle Madison

Yes, women love jewelry and it s as simple as that. Well, the sheer love for jewelry is perhaps the thing that their counterparts don t really understand. To men, it s possibly just a shiny bauble; however, for her it is her fine jewelry, which bespeaks her style, defines her grace, femininity and even much more. Jewelry for women thus stands tall as the hallmark of their grace and fashion statement. However, the days are now history when women were somewhat limited to luxury jewelry pieces in stating their style and class. Today, an incredible range of watch is here to bespeak her fashion quotient. Amidst their timeless artistry and in the midst of the innovative style and superior mechanism, women watch has thus time and time again added a whole fresh enunciation to her beauty and style.

In fact, it was long ago when people determined time while looking at the placement of the sun. However, that was just the beginning and eventually the incredible range of watches stood apart as a huge success in delineating her style statement. The first watches were kept in the pocket. The iota timepieces were then ideally attached to a piece of leather to prevent it from being stolen. The range of locket watches, which has now almost crammed the market, has a direct link to these pocket watches. Eventually, the horologist perhaps guessed that wearing a wrist watch was a much convenient option and within no time wrist watches slowly became a necessity.

[youtube]http://www.youtube.com/watch?v=eMc_NLPmbeA[/youtube]

Still, the aura of long gone era s pocket watches did not fade away, rather with time it gained a fairly contemporary dimension amidst the fascinating range of the women pendant watches. The age old style of ladies wearing a long chain with a watch pendant is still in vogue.

And, if you are still unsure what to gift your loved one on her birthday then take a break from gifting chocolates and teddies and all those pink fancy frills. Look beyond the basics and get ready to proclaim your love with a women watch that catches her fancy. Watches for women are nowadays available in many patterns, designs and styles. To be honest, if you have the budget, then consider a watch necklace, which is indeed a unique gift for ladies of almost all ages. Yes, locket watches crafted in lovely chain indeed looks dressy, classy and suave with almost any and every outfit.

As a matter of fact, the market is almost crammed with vintage, classic and more contemporary styles in locket watches. You can find styles that are available in varying chain lengths and various metals. Often the face of the watch may also have a cover to let her place a photo inside. If she likes traditional and antique jewelry for women then go for an engraved one.

Honestly, necklace chained watches never go out of style. Your girl will simply love wearing one of these for many years to come.

Giselle Madison has a passion for various beautiful accessories and she loves buying new designer

jewelry for women

, bags, watches etc. She is fond of collecting stylish pendants for women,

women watch

etc. Hence, you will get ample information in her articles if you are planning to buy women accessories.

Article Source:

ArticleRich.com

  • 30 Mar, 2021
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  • Jewelry

Sarkozy appoints François Fillon as Prime Minister of France

Thursday, May 17, 2007File:Francois fillon1.jpg

The new President of France, Nicolas Sarkozy has appointed François Fillon to head the new French government. Fillon’s predecessor Dominique de Villepin stepped down yesterday, and formally handed over the post during a ceremony today.

The nomination did not come as a surprise after the British newspaper the Financial Times had reported on May 8 that Sarkozy had introduced Fillon to Tony Blair in a telephone conversation.

François Fillon (53) has been the political advisor of Sarkozy in the UMP for the past 2 years, and he was Sarko’s campaign leader during the recent presidential elections. Fillon has experience in negotiating with the trade unions, having undertaken controversial reforms of the 35-hour workweek and the pension system. Sarkozy in his inauguration speech on Wednesday reiterated his plans to reform the French labour and social system, and Fillon will have to oversee these reforms as the new Prime Minister. Sarkozy said he wants to make the economy more flexible and lessen social tensions.

I expect I’ll end up being the first French premier with a Welsh wife.

The Guardian reported that Fillon is an Anglophile; his wife Penelope Clarke, with whom he has 5 children, was born in Wales. Ideologically, Fillon is being described as a moderate left-leaning member of the conservative UMP party.

Fillon had his first experience as a minister in 1993 when he became Minister for the Higher education and Research under PM Édouard Balladur. He later became Minister for the Post office, Telecommunications and Space, then Minister for the social Affairs, Work and Solidarity, and finally Minister for national Education, the Higher education and Research. At the university, he studied public law and political sciences.

Sarkozy might announce his cabinet of 15 ministers as early as Friday, half of which are going to be women, he said. Fillon will lead the UMP in the parliamentary elections next month. A poll on Wednesday predicted a 1.5% increase in votes for the UMP, up to 40%, compared to 28% status-quo for the allied socialists.

Reports say that Sarkozy has offered the foreign minister post to Bernard Kouchner, co-founder of Médecins Sans Frontières, who is seen as being on the left in French politics.

Retrieved from “https://en.wikinews.org/w/index.php?title=Sarkozy_appoints_François_Fillon_as_Prime_Minister_of_France&oldid=3107463”
  • 29 Mar, 2021
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When To Hire A Public Adjuster In Atlanta

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byAlma Abell

Have you suffered some sort of loss that is covered by your insurance? If so, it may be the time to consider working with a public adjuster in Atlanta. Why? Because a public adjuster is someone who is going to evaluate the loss, but entirely on your behalf and then help you to file a claim. They are the perfect resource if you feel that the amount of compensation being offered to you by the insurance company is less than it should be.

[youtube]http://www.youtube.com/watch?v=VzhsZHTdZag[/youtube]

You can hire a public adjuster in Atlanta if there has been damage due to hurricane, fire, flood or even wind and other issues, and it can be for property losses in addition to business income, as well.

Why would a public adjuster in Atlanta even be necessary? After all, isn’t your insurance company on your side? The short answer is, that the insurance companies may not dedicate the amount of time it takes to give you the fullest amounts possible. The adjuster, on the other hand, will typically do an exhaustive evaluation of the loss and create and submit a claim that ensures you get the very most out of the coverage you purchased.

As a simple example, let’s say that you sustained severe damage due to flooding and you had insurance to cover it. The insurance company may use a measure such as a cost per square foot to calculate the amount they give you to rebuild or fix the property. The adjuster, however, is going to itemize everything – they’ll look at what it costs to redo a ceiling in plaster, all of the walls with insulation and drywall as well as moldings and paint. They include the flooring, windows and framing, heating and a/c components, outlets and much more.

With their attention to detail, the public adjuster in Atlanta is going to ensure you obtain the highest amount due to you by the insurance company. Yet, they can also negotiate on your behalf, helping you to avoid accidentally settling for a smaller claim or causing issues with miscommunications or misunderstandings. They are going to save you the tremendous amount of both time and money, and handle things that few of us are equipped to handle.

If you have endured a loss that is covered by insurance, it could be in your best interest to contact a public adjuster and find out if you are getting the best deal possible.

  • 28 Mar, 2021
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  • Insurance

Woman gives birth on New Jersey PATH train

Tuesday, January 17, 2012

A New Jersey woman, 31-year-old Rabita Sarker, gave birth on a moving Port Authority Trans-Hudson (PATH) train yesterday morning. She and her husband Aditya Saurabh were heading to St. Luke’s-Roosevelt Hospital in Manhattan for a “practice run”. She gave birth between the Journal Square and 33rd Street stations at 9:49 am ET (1449 UTC).

Sarker boarded the Manhattan-bound PATH train at Journal Square already experiencing labor pains. At first she believed these were false, but soon realized she was in fact giving birth. A St. Luke’s-Roosevelt physician who was also traveling on the train came to her aid. Once train conductors heard that she was in labor, they switched the train to express service and bypassed stops to go directly to 33rd Street.

Paramedics and three Port Authority police officers were waiting on the platform of the 33rd Street station. “As the train came into the station, the woman had already given birth”, Sgt. Mike Barry of the Port Authority police said. Sarker along with her child were then taken to St. Luke’s-Roosevelt where they were in stable condition.

The couple has not yet announced a name for their boy but they have nicknamed him “Jhatpat”, which translates from Hindi as “Fast”.

Retrieved from “https://en.wikinews.org/w/index.php?title=Woman_gives_birth_on_New_Jersey_PATH_train&oldid=4504154”
  • 27 Mar, 2021
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Chinese government to safeguard old Beijing

Saturday, March 26, 2005

Beijing’s city legislature has approved a bill, one year in the making, to safeguard the historical and cultural heritage of old Beijing. The new 41-article set of regulations will come into effect May 1, requiring the city to protect listed heritage sites and unlisted sites deemed of historical or cultural value. It also guarantees protection for the area within the city’s Second Ring Road.

Director of the Beijing Administrative Bureau of Cultural Heritage, Mei Ninghua, said “the most encouraging content of the regulations is that Beijing will pay more attention to protecting the old city’s landscape in its entirety, rather than just focussing on scattered heritage sites.” This means the old city layout, colours of buildings, and the names of houses and lanes will have legal protection.

“We took measures to protect the city’s siheyuan courtyard houses by tagging protection plates on more than 650 of them in 2003, preventing them from being demolished or damaged during the city’s massive housing reconstruction projects,” said Mei.

“Now the new regulations give legal buttress to the protection of siheyuan courtyard homes, as well as other unmovable ancient treasures, that have yet to be listed but are at risk of being demolished during urban renovation.”

Modern Beijing, capital of China for 850 years, was built by Mongul Emporer Kublai Khan in 1267 AD. In the vicinity of the current city once was Ji (?), the capital of the State of Yan (?), a power of the Warring States Period – but it has been lost in the mists of time.

Retrieved from “https://en.wikinews.org/w/index.php?title=Chinese_government_to_safeguard_old_Beijing&oldid=663062”
  • 25 Mar, 2021
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